Try these troubleshooting steps in order:

1. Clear the browser cache and restart your device or computer.
2. Return to the website and try to repeat the same activity as you did before.

If the issue still occurs, please use the Contact Us button at the bottom of the Help Center to fill out the web contact form, or email

Include the URL of the content you were watching. Please also tell us which ad seemed to cause the issue, if it is a specific ad break that causes (before the show, first ad break, second ad break, etc.), and any other relevant info such as device or computer type/model, browser, your TV provider's name, and a brief description of the site's behavior after having tried the troubleshooting steps.

Please include the full text or a screenshot of any error messages that may have appeared.