Troubleshooting
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What can I do if I see an error message that the app is unavailable in this country?
If you are located outside the United States and its territories, you will not be able to play episodes from the app or website.If you are l...
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What can I do if I'm having trouble playing an episode?
If the episode stops playing and shows an error message, or if the ads appear to be stuck and do not play the episode, try these steps:1. Up...
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What can I do if the audio is out of sync or cannot be heard?
Please contact us and include a brief description of the issue, including relevant details (show/episode name, what part of the episode has ...
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What can I do if the next episode will not automatically play?
Please contact us and include a brief description of the issue, including relevant details (show/episode name, device type or model, etc.). ...
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The website seems to crash, buffer, or show a video not available error because of an ad break. What can I do?
Try these troubleshooting steps in order:1. Clear the browser cache and restart your device or computer.2. Return to the website and try to ...
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I am experiencing an error that isn't listed in Troubleshooting. How can I get help?
Please check the TV Provider Sign In section for help with any login issues. Check Known Issues for bugs that that have already been reporte...
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Why is the TV show's audio in Spanish, or why can I hear a voice describing the action from the video?
Most set top boxes/TV remotes have a button or setting called Second Audio Program or SAP, which can toggle the audio language from English ...
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