First, make sure your network is functioning by searching for "internet speed test," then tapping or clicking "Run Speed Test." Make a note of the download/upload speed and the unit of measurement (kbps or Mbps). Clear the browser cache and restart your network connection.

If you are located within the United States and still see this error message, make sure you are not using a VPN (a virtual private network) or other firewall settings to prevent the videos from playing. If you are not using a VPN or firewall setting, there may be a system error affecting the website. Click the Contact Us button if shown on this page or email us at to report the connection availability error. Please include the speed test results and a link to the episode(s) affected.