What can I do if I'm having trouble playing an episode?

If the episode stops playing and shows an error message, or if the ads appear to be stuck and do not play the episode, try these steps:1. Up...

What can I do if the app is crashing or will not open?

Update the device's operating system and verify that there is at least 2 GB free storage space available. Delete the app, restart the device...

What can I do if I see an error message that the app is unavailable in this country?

If you are located outside the United States and its territories, you will not be able to play episodes from the app or website.If you are l...

What can I do if the audio is out of sync or cannot be heard?

Please contact us and include a brief description of the issue, including relevant details (show/episode name, what part of the episode has ...

What can I do if the next episode will not automatically play?

Please contact us and include a brief description of the issue, including relevant details (show/episode name, device type or model, etc.). ...

What can I do if AirPlay or Chromecast is not working?

Update the device's operating system and verify that there is at least 2 GB free storage space available. Delete the app, restart the device...

What can I do if Live TV is not working?

Update the device's operating system and verify that there is at least 2 GB free storage space available. Delete the app, restart the device...

What can I do if the app is showing a connection error?

First, make sure your network is functioning by going to google.com, searching for "internet speed test," then tapping or clicking "Run Spee...

I am experiencing an error that isn't listed in Troubleshooting. How can I get help?

Please check the TV Provider Sign In section for help with any login issues. If any of these articles do not cover the error you are experie...