What should I do if I see an error code?

If you encounter one of the error codes listed below, please contact Customer Support for further assistance. These errors require additional review and cannot be resolved through basic troubleshooting alone.

Error Codes:Error: 60504 ("Sorry, this video is not found or no longer available due to date or rights restrictions")
Error: A5304 ("Sorry, this video is not available")
Error: A12K6N8N ("Sorry, we ran into a problem playing your content")
Error: A12K6N8N ("Sorry, there was a problem opening the application")
Error: 8UPWU68J ("Something went wrong. Please try again")

To help us resolve the issue as quickly as possible, please be ready to provide the following information when you contact support:

Device and platform (for example: Roku, Fire TV, iPhone, Android, Smart TV)
Operating system (OS) version
App version currently installed
Whether the issue is video-related
If yes, please include the title of the content you were attempting to watch

Providing this information upfront allows our team to identify the issue faster and reduce follow-up questions.