First, make sure your network is functioning by going to, searching for "internet speed test," then tapping or clicking "Run Speed Test." Make a note of the download/upload speed and the unit of measurement (kbps or Mbps).

Next, try turning Airplane mode ON. Turn airplane mode OFF after a minute, then try opening the app again to see if it has reconnected.

If you are located within the United States and still see this error message, make sure you are not using a VPN (a virtual private network) or other firewall settings to prevent the app from playing. If you are not using a VPN or firewall setting, there may be a system error affecting the app.

If you are still having trouble, please contact us and include a brief description of the issue, including relevant details (show/episode name, what part of the episode has the audio error, device type or model, etc.). Click the Contact Us button.