Update the device's operating system and verify that there is at least 2 GB free storage space available. Delete the app, restart the device, and reinstall the app. Try to open it again.
If you can open the app, but it crashes again, please observe what action is taken before the crash or loading error occurred (i.e., tapped [show title/episode title], tapped Settings icon, tapped TV provider logo, etc.) Click the Contact Us button if shown on this page, message us in the mobile app under "More" > "Help"> "Contact Support" (if possible), or email us at contactus@bet.com to report the crash or load error.
If you can open the app, but it crashes again, please observe what action is taken before the crash or loading error occurred (i.e., tapped [show title/episode title], tapped Settings icon, tapped TV provider logo, etc.) Click the Contact Us button if shown on this page, message us in the mobile app under "More" > "Help"> "Contact Support" (if possible), or email us at contactus@bet.com to report the crash or load error.