Your TV provider subscription must include the channel to be able to sign in.

Complete these steps if you see an error message that asks you to contact your provider to add the channel to your TV subscription package, but you can already watch the channel on TV. You can also follow these steps if you're automatically logged in to an old account when you try to sign in.

1. If your device type has a Setting for TV Provider SSO (single sign on), find it in the device's Settings menu and choose to Sign Out. If you see the prompt asking you whether you wish to allow the app to use your TV provider subscription, choose "Don't Allow" to avoid reactivating this feature.

Not all devices have this feature; in some cases, a complete reset of the device would be needed to reset TV Provider SSO.

If TV Provider SSO is not signed in, skip to the next step.

2. Delete the app, restart your device, and reinstall the app. Open the app to sign in to your TV provider, but turn Wi-Fi off (only use cellular data while signing in).

If you are trying to activate an over-the-top device (Android TV, Apple TV, Fire TV, Roku), visit mtv.com/activate from a smartphone with Wi-Fi off (only use cellular data while signing in).

3. If you see the prompt asking you whether you wish to allow the app to use your TV provider subscription, choose "Don't Allow" to avoid reactivating TV Provider SSO (single sign on).

4. You should now be able to sign in.

Once the app is signed in, you may return the device to a Wi-Fi network connection.

If you still experience the error, please contact us and include a brief description of the issue, including relevant details (device type or model, TV provider, whether you were signing in while on cellular, etc.). Click the Contact Us button if shown on this page, message us in the mobile app under Settings > "Help"> "Contact Support", or email us at mtvappsupport@mtv.com to report the no authorization error.