We are sorry you are receiving an error message when accessing Noggin. Here are a couple of steps you can take to try to resolve the issue.

If you are receiving an error when playing content, please make sure you have at least 3 GB of available storage on your device. After checking, please delete and reinstall your Noggin app. You should also check to see if the device or your WiFi is blocking access to our content websites. If so, you will need to make sure Noggin and Nick Jr. (entered as NickJr) are added to the allowed websites. If the problem persists, please contact Noggin Customer Support with the name of the specific episode or piece of content that will not play.

For the “not connected to the Internet” error, please be sure you have a Wi-Fi or cellular connection. You may want to use Airplane mode to turn your WiFi off then on again. You can also delete and reinstall the app on your device. (Make sure you have 3 GB of available storage before deleting and reinstalling the Noggin app.)

Any errors in downloading or accessing downloadable content like the interactive videos, games or eBooks, please check that you have at least 3GB of storage available and have allowed Noggin to use storage space on your device. You can check how much storage space you’ve allowed Noggin to use by visiting the Downloads section located in the Grownups menu of the Noggin app. You can delete the content and try downloading it again. If these steps don’t help, please be sure to contact Noggin support with the name of the content you cannot access through Noggin.