I'm having trouble getting the videos to play. What should I do?

If you're having trouble playing videos on your iOS, Android, or Amazon Noggin app , try following these steps to fix the issue.1. Make sure...

The app keeps crashing on an Android or Amazon device. What should I do?

If you’re experiencing crashes, freezes, or longer-than-normal load times, try the below tips. Please test your app after each step to see i...

I keep getting an error message. What do I do?

We are sorry you are receiving an error message when accessing Noggin. Here are a couple of steps you can take to try to resolve the issue. ...

I can't hear the sound on my iOS device. What should I do?

Sorry to hear you’re having trouble with sounds in the app. Here are some settings to check: 1. If you’re having trouble with all sound, in...

The app keeps crashing on an iOS device. What should I do?

First, try these troubleshooting tips:Reboot your device by holding down the SLEEP/WAKE button and the HOME button for 20 seconds.Delete the...

Why is the Noggin app no longer being supported on my device?

We’ve improved the Noggin app and it now requires iOS 11.2 or higher on an iOS device. On an Android or Kindle tablet, you will need an OS o...

I have a Noggin subscription, however, when I attempt to sign in to Noggin on another device the words “Not Subscribed” are displayed. How can I access my subscription?

This issue can typically be resolved by restoring the subscription linked to your Noggin account. To do so, simply follow the steps below:1....

I have an old Roku device and the Noggin App no longer seems to be working. What should I do?

The Noggin App is no longer available on certain older Roku devices. This affects original Roku model numbers listed below.Roku HD Griffin L...

The Noggin Roku App is freezing and/or error messages are appearing. What should I do?

First, try reloading the Noggin app by selecting the Home button on your Roku remote. This will close the channel and return you to the Roku...

I am having trouble with my Noggin app on Fire TV.

If you are having trouble accessing the Noggin app on your FireTV device, please try the following to further troubleshoot this issue:1. Pre...