1. Make sure your iOS or Android device has about 3 GB of free space and the most up-to-date software available. tap the settings gear wheel at the top right
  2. Go to your TV provider’s website and use the Forgot Password link to change the password.
  3. Connect to cellular data (or tether the device to a smartphone which is acting as a personal hotspot) before trying to sign in again. You can switch back to your home Wi-Fi connection once you are correctly signed in.
If that still doesn't work, please contact your TV provider directly and ask them if they can sync, refresh, or update your account. Unfortunately, they do not share any account information with us, which means we're unable to check why the login isn’t working as expected.

If the issue still occurs, Contact Us on nick.com  “GROWNUPS” > “FAQ/Help" > "Contact Us", or email us at help@cc.com to report the error.