If you’re experiencing crashes, freezes, or longer-than-normal load times, here are some steps to try! Please test after each step to see if the issue has been fixed.
  1. Make sure Wi-Fi is turned on and the signal strength is strong.
  2. Close other apps that may be running at the same time to free up available memory. (The app may need 2 to 3 GB of available storage to load the first time.)
  3. Restart the device. Make sure that any apps which open automatically after you restart are closed before you try to reopen this app.
  4. Uninstall and reinstall the game. 
**PLEASE BE AWARE: Deleting the app can cause you to lose all progress and/or purchases in the game**