If you’re experiencing crashes, freezes, or longer-than-normal load times, here are some steps to try! Please test after each step to see if the issue has been fixed.
- Make sure Wi-Fi is turned on and the signal strength is strong.
- Close other apps that may be running at the same time to free up available memory. (The app may need 2 to 3 GB of available storage to load the first time.)
- Restart the device. Make sure that any apps which open automatically after you restart are closed before you try to reopen this app.
- Uninstall and reinstall the game.
**PLEASE BE AWARE: Deleting the app can cause you to lose all progress and/or purchases in the game**