How can I get the latest, most up-to-date version of my app?

Tap the App Store icon on your device and then tap the "Updates" tab on the bottom bar. Find the Nick app that you want to update in that li...

My question is not answered here. What can I do?

If you are experiencing a game-specific issue, please write to Support and include a description of the error you have experienced. Cli...

How do I disable In-App Purchases from my iOS device?

Follow these steps to disable in-app purchases from your device:From your home screen, tap on the “Settings” app buttonSelect the “General” ...

My app keeps crashing, what can I do?

One troubleshooting step if you are playing on a compatible device is to close other open apps:Double click the home button, you can slide t...

How do I get a refund?

You will have to contact the Apple App Store in order to request your refund! Here's a handy step by step way to process your claim:Ope...

I tried to download/update the game, but it's not working. What should I do?

Make sure you have enough storage available on your device to download the game by checking your device’s settings. You can check the size o...

The sound in my app doesn't work. What should I do?

Sorry to hear you’re having trouble with your sound. Here are some settings to check:If you’re having trouble with all sound, including vide...

The app is installed but it will not open. What do I do?

If you’re experiencing crashes, freezes, or longer-than-normal load times, here are some steps to try! Please test after each step to see if...

I installed my app but I cannot find it anywhere. What do I do?

Please try to search for the app by title using the search feature on your device. Pull down on your home screen and begin to type the name ...

How can I uninstall an app on my iOS device?

Touch and hold an app icon on the Home screen until the icons start to wiggle.Tap the "x" in the corner of the icon for the app you wish to ...

What iOS is my device running? How do I update it to the latest version?

To see what version of iOS your device is currently on, tap on Settings on your home screen.When the setting screen loads, tap on Softw...

I'm getting a message that there is a newer version of one of my Nick apps. How can I get the latest, most up-to-date version?

Tap the App Store icon on your device and then tap the "Updates" tab on the bottom bar. Find the Nick app that you want to update in that li...

How do I manage my purchase password settings on my iOS device?

To enable your password restrictions for all purchases or after 15 minutes, follow these instructions:Go to SETTINGS > GeneralSelect Rest...

How do I force quit an app on my device?

To force quit an app:Press the HOME button twice. You'll see all open apps in the middle of the screen.To close out, swipe/pull the applicat...

I can't connect to iTunes Store

Please make sure you have Internet service in your area, or that your device is connected to a Wi-Fi network.  Occasionally, Apple...

How do I request a refund from iTunes?

Unfortunately we are unable to look into your refund request. You will have to contact the Apple App Store directly in order to request your...

How do I re-install a game I had downloaded before?

You’re able to return to the My Apps section of the Google Play Store app on your phone or tablet at any time to re-install a purchased game...

How do I request a refund from the Google Play Store?

Here are the instructions to request a refund directly from the Google Play Store.From your mobile device:Sign in to your Google accountTo r...

How do you troubleshoot connectivity issues?

Common signs that you are having connectivity issues include:Downloads start or remain at 0%Downloads complete using Wi-Fi but nor mobile da...

What do I do when I receive this error message, "Error while retrieving information from the server" when trying to download my game?

This message indicates there is an issue with your device not being able to connect to the Google Play server. To fix this, please follow th...