How do I control the audio?

Go into the SETTINGS menu. Under AUDIO you can control the MUSIC, SOUND FX and NARRATION.

I tried to download/update the game, but it's not working. What should I do?

Make sure you have enough storage available on your device to download the game by checking your device’s settings. You can check ...

How do I request a refund from iTunes?

Unfortunately we are unable to look into your refund request. You will have to contact the Apple App Store directly in order to request your...

How do I request a refund from the Google Play Store?

Here are the instructions to request a refund directly from the Google Play Store.From your mobile device:Sign in to your Google accountTo r...

How do I get to the new level to fight Krang and Kraang Sub-Prime?

You must defeat Stockman Fly after venturing through New York City.  Only then can you go further and challenge Krang and Kraang Sub-Pr...

How do I defeat the first three worlds to unlock the last Portal in the Hall of Portals?

Your best bet is to play through each world and their levels in order. By doing this, you're sure to not miss any costume pick ups and you g...

How do I defeat Kraang Sub-Prime?

Kraang Sub-Prime can be found in the Technodrome, he's best defeated with constant Turtle Power poundings! 

Why does Comic Text appear above the Turtle Frenzy costume?

This costume turns your Turtles into the original Turtles from the comic book, which is why they talk like the Turtles from the comic.

What happens when a Yellow Exclamation Mark appears above an enemy’s head?

When you see a Yellow Exclamation Mark, your enemy is about to attack! Hit them first before they can hit you!

What happens when a Red Exclamation Mark appears above an enemy’s head?

When you see a Red Exclamation Mark, one of the Turtles needs backup! Send another Turtle to help before he gets hit!

Known Issue – Portal Power Android In App Purchase Bug

We are aware that the In-App Purchase functionality doesn’t work in Teenage Mutant Ninja Turtles on Android devices. We have escalated to ou...

The app is installed but it will not open. What do I do?

If you’re experiencing crashes, freezes, or longer-than-normal load times, here are some steps to try! Please test after each step to see if...

I installed my app but I cannot find it anywhere. What do I do?

Please try to search for the app by title using the search feature on your device. Pull down on your home screen and begin to type the name ...

How can I uninstall an app on my iOS device?

Touch and hold an app icon on the Home screen until the icons start to wiggle.Tap the "x" in the corner of the icon for the app you wish to ...

How do I manage my purchase password settings on my iOS device?

To enable your password restrictions for all purchases or after 15 minutes, follow these instructions:Go to SETTINGS > GeneralSelect Rest...

How do I force quit an app on my device?

To force quit an app:Press the HOME button twice. You'll see all open apps in the middle of the screen.To close out, swipe/pull the applicat...

My app keeps crashing, what can I do?

A couple of troubleshooting steps if you are playing on a compatible device are to close other open apps and free up more storage:Double cli...

How do you troubleshoot connectivity issues?

Common signs that you are having connectivity issues include:Downloads start or remain at 0%Downloads complete using Wi-Fi but nor mobile da...

I can't open the game. What should I do?

Make sure you have enough memory available to run the game. Most Nick games need 3 GB to install and load the first time. Restarting your de...

How do I close or reload a game on my Fire Tablet?

Swipe down from the top of your Fire Tablet and tapTap Applications > Manage All Applications.On the drop-down menu, tap&n...

How do I re-install a game I already downloaded on my Fire Tablet?

On your Fire Tablet, press Tap  to show all the apps you have previously downloaded or purchased from Amazon.com.Tap the icon...

How Do I Restore Lost Purchase Items?

Go into the Hall of Portals and tap the Turtle icon. Press the Restore Purchases button below.

What do Pizza Slices do?

Collect different pizza slices for various power ups such as heath and power.

How do I get different costumes?

Collect costume icons as you play through the game.

What do costumes do?

Different costumes give the turtles different powers.

How do I control the difficulty?

Go into the SETTINGS menu. Under DIFFICULTY you can play NORMAL or NIGHTMARE for more of a challenge.

How do I return to the Hall of Portals?

During gameplay, tab on the PAUSE button. Tab on the PORTAL icon to return to the Hall of Portals.

What’s Turtle Power?

Turtle Power gives you special moves and abilities to help defeat your enemies. When a turtle’s weapon icon blinks, tap it to use their turt...

How do I view my AWARDS?

In the MAIN MENU go into the AWARDS menu to view your awards.

How do I get AWARDS?

Collect awards as you defeat your enemies. Different awards will give you different abilities and powers.

How do I switch costumes?

In the MAIN MENU go to the COSTUME menu. Pick one of the turtles and select his costume.