On the App:

Make sure your device has available storage space, the most up-to-date version of the operating system, and a strong Internet connection.

Try these troubleshooting steps in order:
1. Delete the app and power off your device for 1 minute
2. When the device is back on, reinstall the app
3. Open the app and try to repeat the same activity as you did before

On the Website:

Try these troubleshooting steps in order:

1. Clear the browser cache and restart your device or computer.
2. Return to the website and try to repeat the same activity as you did before.

If the issue still occurs, click the Contact Us button if shown on this page, message us in the mobile app under "More" > "Help"> "Contact Support", or email us at apps@smithsonianchannel.com to report the error.

Include the show/episode number or URL of the content you were watching. Please also tell us which ad seemed to cause the issue, if it is a specific ad break that causes (before the show, first ad break, second ad break, etc.), and any other relevant info such as device or computer type/model, browser, connection type, your TV provider's name, and a brief description of the site's behavior after having tried the troubleshooting steps.

Please include the full text or a screenshot of any error messages that may have appeared.