On the App:

Make sure your device has available storage space, the most up-to-date version of the operating system, and a strong Internet connection.

Try these troubleshooting steps in order:
1. Delete the app and power off your device for 1 minute
2. When the device is back on, reinstall the app
3. Open the app and try to repeat the same activity as you did before

If the issue still occurs, please contact us in the iOS or Android app, or use the Contact Us button at the bottom of the Help Center to fill out the web contact form.

Please tell us which ad seemed to cause the issue, if it is a specific ad break that causes (before the show, first ad break, second ad break, etc.), and any other relevant info such as device type/model, app and operating system version numbers, connection type, your TV provider's name, show/episode watched, a brief description of the app's behavior after having tried the troubleshooting steps.

Please include the full text or a screenshot of any error messages that may have appeared.

On the Website:

Try these troubleshooting steps in order:

1. Clear the browser cache and restart your device or computer.
2. Return to the website and try to repeat the same activity as you did before.

If the issue still occurs, please contact us in the iOS or Android app, or use the Contact Us button at the bottom of the Help Center to fill out the web contact form.

Include the URL of the content you were watching. Please also tell us which ad seemed to cause the issue, if it is a specific ad break that causes (before the show, first ad break, second ad break, etc.), and any other relevant info such as device or computer type/model, browser, connection type, your TV provider's name, and a brief description of the site's behavior after having tried the troubleshooting steps.

Please include the full text or a screenshot of any error messages that may have appeared.