I'm having trouble getting programs to play/video is skipping.

If you're watching Smithsonian Channel on a web browser on your computer: Check your bandwidth. For the best experience, we recommend a down...

I am having difficulty with audio. What should I do?

If you're watching Smithsonian Channel via a web browser or on a mobile device:Check the volume level on the Smithsonian Channel video playe...

I am having trouble using the player buttons on my Fire Stick

When playing content on Fire TV, please click on the “Select” button (the button in the center of the rings on the remote) before ...

How can I switch the app to landscape mode on an iPad?

On the top right corner of the iPad screen, swipe down to open the Control Panel. Tap the orientation lock to turn it off (it should be gray...

The app or website seems to crash, buffer, or show a video not available error because of an ad break. What can I do?

On the App:Make sure your device has available storage space, the most up-to-date version of the operating system, and a strong Internet con...

What can I do if I'm having trouble with the TV channel?

Please contact your provider and report this issue, as they can spot check the transmission. Your provider has better insight into how their...

Why is the TV show's audio in Spanish, or why can I hear a voice describing the action from the video?

Most set top boxes/TV remotes have a button or setting called Second Audio Program or SAP, which can toggle the audio language from English ...