Troubleshooting - Video & Audio Playback
I'm having trouble getting programs to play/video is skipping.
If you're watching Smithsonian Channel on a web browser on your computer: Check your bandwidth. For the best experience, we recommend a down...
I am having difficulty with audio. What should I do?
If you're watching Smithsonian Channel via a web browser or on a mobile device:Check the volume level on the Smithsonian Channel video playe...
I am having trouble using the player buttons on my Fire Stick
When playing content on Fire TV, please click on the “Select” button (the button in the center of the rings on the remote) before ...
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