I’m having a problem with my Nick Jr. Birthday Club call. How can I get help?

If you have questions about the Nick Jr. Birthday Club, please contact the team directly by emailing birthdayclub@nick.com.

What is your Privacy Policy?

You can view Nickelodeon’s privacy policy by visiting: http://www.nick.com/info/privacy-policy.html

What do I do if the sound is not working?

Check that your speakers are turned on and your device isn't set to "mute."Clear the browser's cache Close the browser and restart it Restar...

I am having trouble with a physical DVD or Blu-Ray. Where can I get help?

Visit https://phe-physical-consumer-support.imoxiemedia.com to submit a Paramount Home Entertainment support request.

Does the website have Closed Captioning?

All clips on our website are equipped with closed captioning.  Click the Settings icon next to the "CC" button to customize the di...

What can I do if I'm having trouble with the TV channel?

Please contact your provider and report this issue, as they can spot check the transmission. Your provider has better insight into how their...

Why is the TV show's audio in Spanish, or why can I hear a voice describing the action from the video?

Most set top boxes/TV remotes have a button or setting called Second Audio Program or SAP, which can toggle the audio language from English ...

How can you delete a player?

Tap the delete button that appears in the bottom left of your screen, once a player is selected. Tap on the Green Yes button to confirm you ...

How do I get back into the classroom to take care of Bubble Puppy?

To get back into the classroom, just tap on the door of the yellow School House. In there you can dress, feed and groom Bubble Puppy.&n...

How do I get to Bubble Puppy’s Doghouse?

Bubble Puppy’s Doghouse can be selected from the outside screen. Just select the bottom bubble on the right hand side that shows an image of...

How do I get to the mini games?

If you need to go outside to get to the games, just tap on the doggy door.There are two mini games: Bark Bubble Puppy (a literacy game) and ...

How do you change the levels on the ABC and 123 mini-games?

You can change the levels of the mini-games by tapping on the level indicator at the top left. The levels will appear with descriptions. Tap...

What skills can my child learn by playing these games?

To find out what skills this app is addressing, please tap the Parent Guide icon in the top right hand corner.

How do I buy toys for Bubble Puppy?

You can buy toys for Bubble Puppy by redeeming your bones in your Doggy Bag. Just select the doggy bag icon on the upper left corner of the ...

How do I earn doggie bones for my Doggy Bag?

You can earn bones for your Doggy Bag by completing rounds of each mini game, located in the bubbles on the right of the screen: Bark, Bubbl...

Where do the toys go when I unlock them?

After you unlock a toy in your Doggy Bag, the toy will appear in the bin at the bottom of the screen of Bubble Puppy’s Doghouse.

Can I save my photos to my device?

No, this app cannot access your devices photos.

Can I skip the tutorial in the beginning?

No. The first time you play the app, the tutorial plays all the way through so you can understand how to play.

How can I make an item bigger or smaller?

By using your index finger and your thumb you can drag the item to the size you want it.

How can I start with a fresh background?

By clicking on the trash can, you will delete what you currently have on the screen after you confirm by tapping on the YES.

How do I view my photo book?

By clicking on book button  in the upper right hand corner on the title screen or on the take a picture screen.

How do you delete a photo from your album?

To delete a photo from your album,  choose the photo and then tap the garbage can in the bottom right corner of your screen. Then ...

Does Tico’s Nutty Forest cost money?

Yes. The price is displayed in your in app purchase window.

How do I change the picture in my Explorer Badge?

Simply tap the badge and you will be prompted to change the picture.

How do I know how many stars I have?

You can always look in your backpack  in the top left corner to see how many stars you have.

When I tap the camera button in the top right corner of the screen by Map, where do I find the picture I took?

You can find any pictures you take of your sticker scene in your device gallery.

How can I add my name?

To add a name, please follow these steps:Load app and  Press PlayIf there is a blank line, just tap and enter name.*Please note th...

How Do I Unlock Tico’s Island?

An internet connection is required to unlock Tico’s Island so make sure you have a strong, stable internet connection. To get Tico’s Nutty F...

How can I play with the stickers I unlock?

Each time you unlock a sticker, it will appear in your sticker tray. You access this by tapping on the yellow arrow in the bottom right hand...

How do I earn Junior, Great and Super Explorer Badges?

If you have unlocked all the stickers in a section (e.g. Junior Explorer) section, you will then earn the corresponding star-shaped Explorer...

How do I earn stars and unlock stickers?

You can earn stars by playing games. Go to Map, tap on a location you’d like to visit. Then tap the game button in the bottom left corner. K...

How do I unlock stickers?

When you are on the Map screen or in a location in Dora’s Great Big World, you can tap the icon of Backpack in the top left corner. This wi...

When does Dora high-five you?

Dora will high-five you each time you find the sticker of the day hidden in one of the locations in her Great Big World. Tap the camera in t...

How can I unlock the Great Explorer or Super Explorer stickers in Backpack?

You have to unlock all the stickers in the Junior Explorer section before you can unlock the stickers in the Great Explorer or Super Explore...

How can I find more of the story on each page?

By clicking on the arrow next to the text. 

How do I find the suitcase?

Find the handle and swipe upwards.  

How do I start the level over?

Click on the icon with two arrows in a circle to start over. 

How do you manage the READ TO ME controls?

To turn the Read to Me function ON and OFF:Tap the home button in the bottom left hand cornerOnce you return to the Main Menu, tap the ...

How do you go back to the home screen?

Click on the home icon. 

How do you turn the page?

Find the corner of the screen where the page is flipped up, and then swipe your finger towards the top.

Why does Dora & Diego's Vacation Adventure need access to my Phone permissions on my Android Device?

If you have recently updated your Android Device's OS to 6.0 or higher you may have been prompted to allow Dora & Diego's Vacation Adven...

How do I copy a story to my device’s photo gallery?

In the Gallery, Each story has a green export button.     Select the story you want to save and tap on it.The green...

How do I create characters to use in my story?

On the main menu, choose the character select button on the lower left. You will be able to create and save up to four characters to use in...

How do I save my characters?

When you are finished creating your character, just tap the green check mark and your character will be saved.  You will be asked ...

How do you delete a character you have already created?

Tap on the character selection of the Main Menu.  When the characters load, tap on the orange X under the character you wish to de...

It says “You don’t have any more room to save this story”, what can I do to save a story?

to save more stories in the app, you can delete old stories or you can copy old stories to your device’s photo gallery.

How do I get an idea for a story?

Tap on the yellow light bulb in any of the story location screens and it will provide you with characters, props and an idea for a story. *...

How do I record a story?

To record a story, tap on Dora at the top of the menu page. Once you have your story designed and created, tap on the red record button to r...

How do I delete a story?

Enter the Gallery and choose a story you wish to delete. Each story has a red x. Tap on that to delete your story.  

How do I save a story?

When you are finished recording your story, just tap the green check mark and your story will be saved in your Gallery. 

What does tapping the sparkling image do?

This leads you to another background to use in creating your story. 

How do you create a story?

Tap on Dora. Select the background for your story. Once your background loads, you can use different characters, props, and music options to...

How do I delete a player? Will this erase their game?

Yes. Deleting a player will delete all their progress including any charms retrieved for your Charm Bracelet.  To delete a player,...

How do you unlock the locations?

As you complete a location (play through it once), the next location will unlock. Once you unlock a location, you will be able to return to ...

How many locations are there?

There are four locations: Rainforest Trees, Flowery Gardens, Tallest Mountain,  and the Path to Playa Verde.

How do I change players after opening the game?

You can change players by tapping on the back button (purple button with double arrows) in the top left hand corner of the Map App. If you a...

How do I change my location?

There are a few ways to change your location:In the middle of a run, you can tap in the Pause button at the top left corner.When you see the...

How do I play the same location again after a run?

At the end of a run, tap on the orange button in the middle of the bottom with the circular arrow to play the location again. 

Are there different charms/ Charm Bracelets at each of the locations?

Yes. To see the charms for each location, navigate to a location in the Map App, then tap on the White Triangle at the top. This will open t...

How do I tell what charms I have and which ones I still need?

Any charms that are greyed out in the charm bracelet at the top have not been collected yet. If the charm is in color, you have retrieved it...

What do I do if Dora stops?

If Dora stops running while on a path, just tap on the screen to make her jump and she will continue to run again.When Dora jumps onto the l...

How do I save a picture?

It’s easy for kids to save their work in Nick Jr. Draw & Play. First of all, if you quit the app at any time your work is automatically ...

Why does the iPhone version not have ecards and coloring pages?

The screen on the iPhone version of Draw & Play is too small for these 2 features.

The splatter tops and bouncing balls disappear when I tap the menu button, is that correct?

Yes, you can splatter paint and bounce balls all over while you’re on the splatter tops and bouncing balls screens. You can even flick the s...

What does the settings screen do?

You can turn picture ideas on/off on the settings screen. You can also access the Nickelodeon Privacy Policy and EULA. When you’re done, ta...

What’s the difference between Save to Camera Roll and Save to Gallery?

Your gallery is a place to store your work within the Draw & Play app. When pictures are saved to the gallery, they can be edited when y...

How do you delete a picture you are working on?

Tap on the Eraser at the bottom left corner. When the menu shows, tap on the Green Recycle bin. Tap yes when you are asked if you want to er...

How do you erase a portion of the picture you are working on?

There are two ways to erase a portion of your picture.  If you wish to undo/delete something you just drew, tap on the Purple Arro...

How do you hear the instructions for using the app again?

To hear the instructions again, tap on the Green arrow at the bottom right corner. Once the menu expands, tap on the Yellow icon with the qu...

What are picture ideas? Where can I find them? Can I turn them off?

Picture Ideas are backgrounds that you can use to spark your imagination or as a starting point for your own works of art. You can find them...

Once I have created a picture and saved it, how do I start a new one?

To start a new picture, tap on the Eraser.  Once the menu is available, tap on the Green recycle bin.  Confirm that you ...

How do I delete a picture from the Gallery?

There are two ways to delete a picture from your Gallery. Enter the Gallery by tapping the Blue icon with the pictures .To delete a pic...

Can I print my picture?

Yes. After drawing a picture,  tap on the green arrow on the right hand side to bring up the menu icons, then tap on the blue prin...

How can I get photos from my games into my photos gallery on my device?

By tapping on the camera at the bottom right corner in the garage, a message will pop up and ask if “Umi Racer” can access your photos....

How do I see my progress?

By clicking on the trophy on the bottom right of the garage, you will be able view all the trophy’s you’ve earned so far. Tap on each one t...

How do you change the race function from swiping to tilting the device?

Once you begin the race, you will see the swipe icon on the top right.Tap the icon to turn the function OFF and the Tilt function ON.

When I tilt my device left and right my car starts moving with it, is there a way to change that so I can swipe to change lanes?

Yes, during a race in the top right hand corner of your screen there is a button that can change the tilting/swiping function. By tapping o...

How do you go faster?

By moving the lever to a higher notch.

Can I see a 360 degree view of my car?

Yes, swipe the platform under your car to spin it. 

How do I change my car?

You can select an Umi vehicle, or build a custom car. Tap on Umi Car to see a different Umi vehicle. Tap on the green car body to see a vari...

How do I collect the glowing coins?

By driving through each one. 

How do I customize my car?

You can add tires, bumpers, extra parts and decals to your car. Tap on the stack of tires to see the tires, tap on the bumpers and the draw...

How do I save my car?

The last car you make is saved automatically. If you want to save a car and make a new one, tap on the button in the lower left to go to the...

How do I unlock decals?

By earning coins.

How do you change lanes?

By swiping or tilting left and right.

How do you choose another one of your saved cars?

Tap the UmiCar icon on the bottom left of your screen. Swipe to select the car you want to use then tap the back button. 

How do you collect the coins under UmiCity?

Just tap on or drive through the coins as they appear.

Some of the decals and car bodies are greyed out. How can I get them?

Keep racing and collecting coins to unlock more car parts, decals and car bodies.

How do I change the color of my car?

You can change the color of your car by tapping on the Spray Paint cans to see the options available. Once you found an option you like, jus...

Can I change the language the book is read in?

Yes. Here is how: Tap Settings (Gear Wheel) on the lower left hand side of the screen. When the Settings screen loads, turn the read to me ...

Can I skip ahead a chapter?

Yes, click on the blue arrow pointing downward. Scroll through the chapter menu at the top and click on the chapter you would like.

How do you exit from the storybook?

Tap on the blue arrow pointing down. Then click on the Home icon.   

How to you turn the page?

Just swipe across the screen from right to left.

How do you delete a picture from the sticker album?

You can delete pictures two separate ways. From the whole album: Tap on the picture you want to delete. Once it loads, tap on the Recycle Bi...

How to I turn the Read To Me function ON and OFF?

You can try the Read To Me function ON and OFF from both the Settings menu and the Chapter menu. Here is how:From the Home menu, tap on the ...

How do I create the pictures for my sticker album?

Tap on the Album (orange square) on the bottom right corner of the Home screen. The sticker album will load. From here you can choose a back...

How do I save my sticker pictures? How many can I save?

To save the sticker pictures you have created, tap on the camera icon at the bottom right hand corner when the picture is complete. &nb...

How can I view my sticker album?

To view your sticker album, tap on the album at the bottom right hand corner of the Home screen (orange square). Once the sticker album load...

How do you check your score in the Balloon game?

To check your score while playing the game, just tap on the Pause icon in the top right hand corner.   Your highest scores wi...

How do you exit the Balloon game?

To exit, tap on the Pause button in the top right hand corner.   When the scoreboard loads, tap on the Home screen and you wi...

How can I check my child’s progress?

Your child’s progress isn’t listed separately within the app. You can check which level they are on by tapping the game billboard for Look f...

How do I get to each of the individual games?

Just tap on the sign for any one of the games on the main screen.Search for letters in Wally's forest, but watch out for that troublemaking ...

How do I save my game?

Games are automatically saved when you quit the app. To resume your game, re-launch the app by tapping on the icon, then select your name fr...

How do you change the levels on the Bobgoblin Look of Letters and Gina Giant‘s Tower games?

As your child completes each level, the game will automatically progress to the next one. If you want to manually change the levels of the m...

What if I want to stop playing one game and go to different one?

Tap on the Home button in the upper left at any time to return to the HUB screen. Then tap on the game you want to play.

When you take a picture of Borgelorp, where does the picture get saved to?

The picture gets saved directly to your device’s Camera Roll/Photos.

How do I play the Borgelorp game?

Swipe up and down to see all your words, then swipe or drag words to Borgelorp to see him transform in silly ways. Make him big, then make h...

How do I play the Gina’s Word Tower game?

Swipe or drag blocks with words that rhyme to the tower to make it taller! Words that rhyme end in the same sound, like bat and ha...

How do I play the Letter Hunt game?

Listen as Wally tells you which letters to look for, then swipe through the forest to find the missing letters. If you forget which letter y...

How do I play Trace letters with Libby?

Tap on a letter in the night sky Watch as Libby demonstrates how to trace it.Trace it yourself with your finger. You can tap on a letter aga...

How do I unlock words to transform Borgelorp?

You unlock a new word each time you complete the 2 mini games: Letter Hunt and Gina's Tower. Tap on the wand icon in the upper right Or tap ...

How do you search the background in Bobgoblin’s Look of Letters?

To search the hills in the background or tap Norville or Bobgoblin, just tap the wooden arrow on the bottom right hand side of the screen.&n...

What happens when I tap on the “silly sign” on the signpost?

The silly sign leads to a surprise mini game with Wally or one of his friends. Tap on it when it appears to see what happens. 

Why are some words greyed out in the Borgelorp game?

Words that are greyed out have not been unlocked yet. Keep playing games to unlock more words.

How do I return to the game after receiving my genie prize?

To return to the game after collecting your genie prize, just tap on the Home button in the top left hand corner of the screen. 

How many locations are there?

There are 4 locations to explore: Genie Bazaar, Genie Beach, Hanging Star Gardens and Zahramay Falls.

How do I change the language of the game?

When you first open the game, you have the option of changing the language by tapping the Language button in the top left hand corner of the...

How can I view my genie prizes?

You can view your genie prize either once you have opened a genie jewel box or from the location menu by tapping the Genie Prize icon at the...

Can I pause the game?

Yes. Just tap on the Pause button in the top left hand corner of the screen and you will be sent to a menu. From there, you can choose to co...

How do I add a player to the game?

Just tap on a genie bottle without a name. Use the keyboard to enter the players name. Tap Done on the keyboard or press the green check mar...

How do I delete a player? Will I lose their progress?

If you choose to delete a player, you will lose all of their progress including the genie prizes they have collected. To delete a player, ta...

What do the large coins mean?

Be sure to collect the large coins to receive a little extra speed on your way! 

How do I help Shimmer & Shine practice their genie magic?

To help Shimmer and Shine practice their genie magic, just clear away any obstacles you encounter by following the instructions and the high...

How do I earn the genie jewels?

You earn a genie jewel when you find and open a treasure chest. 

How do I open the treasure chests?

To open the treasure chest, you use your finger to follow the "genie sparkle" and trace their shape. Once the shape has been completely trac...

I reached the end of a flying level but I didn't collect all the genie jewels.

This is because you didn't find and open all the treasure chests on that level. Every flying level of the game has from 2 - 5 treasure chest...

How do I earn genie prizes?

Every time you finish a genie level and have collected all the genie jewels, you will be able to open a genie jewelry box. When the box is o...

I don't know where to place the jewels on the genie jewelry box.

There are dotted lines on the genie jewelry boxes; use those dotted lines to place the jewels with the same shape. However, for some of the...

What is symmetry?

Symmetry is when one side looks like the reflection of the other. So if the jewels go one way on one side, they go the exact opposite way on...

What are Genie Gems?

Genie Gems are special gems that can be found in all the flying levels. They will give the player special "power ups" as they fly. They are:...

How do you delete a player?

Start the game. Tap on the PLAY button on the title screen. On the "Select a Player" screen, tap on a name. Tap on the red X button next to ...

If you delete a player, will all of their badges and special moves be deleted as well?

Yes, deleting a player removes all information for that player.

How do you switch players?

Tap the back button at the top left of your screen until you reach the "Select a Player" screen. Tap on the name of the Player whose game yo...

Can you pause the game? If so, how do I pause it?

You can pause the game by tapping the PAUSE button in the upper right corner. Once the game is paused, you can either resume or quit the mis...

How do you play Hide & Seek?

The characters you’re searching for will appearin the sign. Tap on the matching character when you see them in the forest.

How do you play Bird House?

All the different bird houses will be open for a moment to show you the color inside. When the bird appears, match the bird’s color to the b...

How do you play Feed the Impkins?

When you see the impkins, drag Nella’s lance backwards to aim the correct trajectory and release to launch the ice cream at the impkins.

How do you play Grow Vegetables?

Drag the seeds to the pots. When the vegetable grows, you have to drag it to Nella’s bowl before it disappears.

How do you Play Shift Shapes?

When the outline of the shapes appear, drag and drop the correct shape into the outline.

How do you start to play?

Enter the game and tap the heart button to access the map/game selection screen.

How do you select a game?

Nella’s friends each represent a minigame. From the mapscreen, tap the icon of the minigame you want to play.

How do I return to the games menu?

Tap the map menu in the top left corner during gameplay.

How do I view my cards collected?

From the game selection screen, tap the card button to access the cards menu. You can swipe to view all the cards you’ve unlocked.

Once I complete a game, what do I do?

You can choose the restart the level over again by choose the circular arrow, return to the Games Menu by choosing the Map button, view your...

What is the object of Nella Princess Knight?

Unlock all 5 mini games and collect all the cards to play the memory game.

How many mini games are there?

There are 5 games: Hide & Seek, Bird House, Feed the Impkins, Grow Vegetables, and Shift Shapes

What’s the difference between the timed mode and training mode?

Training mode is not timed. However, you will not receive any cards for playing in training mode.

What do the cards do?

When you’ve earned enough cards, you can unlock the memory game. The more you progress, the more difficult the memory game will become.

How do you add a player?

Start the game. Tap the PLAY button on the title screen. On the "Select a Player" screen, tap an empty slot. Enter your name. Tap the DONE o...

What are the different modes?

There are two different modes of games: Adventure: Play Through missions to save the city from all the bad guys.Dojo: Practice ninja sk...

How many locations are in the Adventure mode? How many missions in each location?

There are 3 locations with 5 missions each which include big boss battles. 

How do I get to the next mission?

Play each mission to unlock the next one.

How do you replay a mission?

There are two ways to replay a mission. You can replay a mission from the  status screen right after you have run the mission by t...

How do I select another mission?

To select another mission, PAUSE the game. Tap the Quit button. Tap on the green check mark button to confirm you want to quit. Tap on anoth...

How do you unlock the different locations in the Adventure mode?

Play through each mission of a location and defeat the boss to unlock the next location.

If one player unlocks a location, will it be available for all of the players?

No, each player's progress is unique.

What do the shells mean at the end of the mission? If I don't hall all 3 shells, how do I know what I need to do to get the shells I don't have?

The shells are earned by achieving a certain score for the missions. You can tap on a shell to hear what you need to do to earn that shell.

How do I know what the badges I've won on my missions are?

At the end of a mission, you will see any badges you've earned at the top of the screen. You can see all of the badges you have earned at an...

How do I get to my Ninja Stash to see what Special Moves and Award Badges I've already earned ?

Start the game. Tap on the PLAY button on the title screen. On the "Select a Player" screen, tap on the name for the game you wish to play. ...

If there is a badge or move that I still need, how do I know what I need to do in order to earn it?

To find out what you have to do to earn a missing badge or move, go to your Ninja Stash. When you are inside the stash, pick either the Spec...

How do I return to the mode selections screen?

Tap on the back arrow in the upper left corner of the screen to go back. If you are at the end of a mission, you can also tap on the blue bu...

What are the green orbs?

The green orbs are power ups. Swipe them to get help from other characters.  

What are the smoke bombs? What happens when you hit them?

Hitting a smoke bomb will cause the screen to get cloudy so you won't be able to see what you're swiping as well as losing some points.