How Do I Unlock the Downtown Location?

An internet connect is required to unlock the Downtown location, so make sure you have a strong, stable internet connection.To get the Downt...

How do I earn awards?

You earn awards by tapping on characters and objects while your pup is running through the different locations.  To hear what char...

How do I start a location over in the middle of the game?

Tap the Pause ButtonOnce the Pause menu is shown, tap the Lookout button to return to the locations. You will then be able to choose the sam...

I have more than one player. Will they all get the same awards?

You can create multiple player profiles. The game tracks what each player acquires separately so each player will enjoy collecting the award...

How do you delete a player?

Go to the Select a Pup screen and tap on a Player's name. To delete, tap on the trash can at the bottom left hand corner.

Do I have to get all of the awards in one play through?

No. The game will remember what awards you acquired on every play through until you get them all.

How do I get the gold bone award?

As you run with your pup through the locations, the more pup treats you collect, the higher the bone award. Get over 80 for the bronze, 95 f...

How do I select a pup to lead a mission on my Apple TV?

To select a pup, first select the location you wish to play. Once the location has been selected, swipe either left or right on the touch pa...

How do I see my mission reward badges on my Apple TV?

You can see both the badges you have collected and those that you still need to achieve by first selecting the location for the badges. Once...

How do I collect the badges while on a mission on my Apple TV?

To complete the badges' missions, you must first spot them. Once you see the badge mission, shake the remote and you will complete the badge...

My game crashed after tapping on More NickJr.

This is a known issue with Paw Patrol: Rescue Run on iOS devices running iOS 7 and iOS 10. If you tap a game in the More NickJr. list of gam...

My game is crashing on my iOS device with the recent update, what can I do?

This is a known issue with PAW Patrol: Rescue Run on iOS devices running iOS 6. We are diligently working on resolving the issue. In the mea...

I bought the PAW Patrol: Pups Rescue Pack HD and am unable to download PAW Patrol: Rescue Run. What do I do?

Before trying the steps below, be sure to check that you have a strong and stable WiFi connection.To download PAW Patrol: Rescue Run after p...