Troubleshooting
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What can I do if I'm having trouble playing an episode?
If the episode stops playing and shows an error message, or if the ads appear to be stuck and do not play the episode, please clear the brow...
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What can I do if the audio is out of sync or cannot be heard?
Please contact us and include a brief description of the issue, including the link to the episode(s). Click the Contact Us button if shown o...
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What can I do if the next episode will not automatically play?
Please contact us and include a brief description of the issue, including a link to the episode(s). Click the Contact Us button if shown on ...
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What can I do if the website is showing a connection error?
First, make sure your network is functioning by searching for "internet speed test," then tapping or clicking "Run Speed Test." Make a note ...
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I am experiencing an error that isn't listed in Troubleshooting. How can I get help?
Please check the TV Provider Sign In section for help with any login issues. Check Known Issues for bugs that that have already been reporte...
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Why is the TV show's audio in Spanish, or why can I hear a voice describing the action from the video?
Most set top boxes/TV remotes have a button or setting called Second Audio Program or SAP, which can toggle the audio language from English ...
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