I am subscribed to this channel on TV; why does the app ask me to contact my provider to add the channel?

If you see an error that your TV provider account is not authorized to log in to the channel, even though it is in your cable TV package, si...

What can I do if I can't sign in, change the TV provider, or see a Code 20 error on an iOS or tvOS device?

These steps will also fix the no authorization error, which asks you to contact your provider to add the channel to your TV subscription pac...

I'm an Xfinity subscriber, why am I seeing a Parental Control alert when trying to view episodes or Live TV?

If you are seeing a Parental Control settings error message while trying to view episodes, log in to your Xfinity.com account and visit http...

What Hulu plan can sign in to the app or website?

Only accounts on the Hulu+Live TV plan will be able to unlock the app and website.

What if I can't sign in?

The TV provider account must have this channel in its subscription package to unlock all content, including Live TV. You will not be able to...

How does the 24 hour pass work?

You can sign up for the free 24 Hour Pass on our website. When you try to access unlocked content, you can choose "Start a 24-hour pass" ins...

Why am I repeatedly asked to sign in to the app?

You may need to undo and reset the TV provider login. These steps should also work if you cannot see a way to Unlock All Content or Sign Out...

I logged in to my provider on the website. How do I log out?

When viewing a video, at the bottom right you will see "Signed in with [Your Provider Logo/Name]. Mouse-over this and click "Sign Out" to lo...

How do I sign out? What if I no longer have access to the device I want to sign out of?

In the app, go to "More" or "Settings" and select "Sign Out". On the website, when viewing a video, at the bottom right you will see "S...

Why am I repeatedly asked to sign in to the app?

The app or website should only stop recognizing an authorized login if a user selects the "Sign Out" button, uses the "Clear Cache," "Clear ...