What can I do if the audio is out of sync or cannot be heard?

Please contact us and include a brief description of the issue, including relevant details (show/episode name, what part of the episode has ...

I am experiencing an error that isn't listed in Troubleshooting. How can I get help?

If none of these articles cover the error you are experiencing, please contact us. Share a brief description of the issue, including relevan...

Why is the TV show's audio in Spanish, or why can I hear a voice describing the action from the video?

Most set top boxes/TV remotes have a button or setting called Second Audio Program or SAP, which can toggle the audio language from English ...